What he did accumulate, after all of it, became two bars of chocolate wrapped up in lavatory roll that ‘stunk’.

You’d be horny damage up after all that, wouldn’t you?

Daniel Carroll has since complained to present firm DHL after his iPhone 13 Official Max never got here, and as an different got here two £2 Cadbury’s White Oreo chocolate bars.

The parcel became delayed by two weeks, and had been do abet on a huge different of cases, leading Daniel to swagger to his nearest DHL warehouse in present to salvage it.

Daniel Carroll. Credit: Deadline News
Daniel Carroll. Credit: Lower-off date Recordsdata

As soon as he unwrapped it, his disappointing experience greatest bought worse.

The logistics worker acknowledged that his phone – which he paid £1,045 for – became imagined to have arrived earlier, however when he picked up the box it grew to change into obvious to him that it had been tampered with.

That is to pronounce, there became no phone in there at all, and factual two bars of chocolate and a few honking lavatory roll.

The provision firm has since acknowledged that they’re investigating the incident and have asked the sender to accumulate a substitute out to Daniel.

The disgruntled shopper shared his displeasure on Twitter, writing: “After a lengthy weekend of a impress new iPhone 13 Official Max being stuck in @DHLParcelUK network, failing any offer try Friday-Sun, I at final picked up the parcel the day gone by from DHL Leeds to secure the equipment tampered with and the new phone (Christmas most up-to-date) modified with this.”

Yeah, it doesn’t stumble on mountainous.

After that publish, Daniel added: “I ordered the phone on December 2 thru the Apple net net page, however due to inventory the earliest day for offer became December 17.

“Closing Friday on the day it became due to be delivered I had loads of conflicting updates from DHL.

“Firstly it acknowledged ‘out for offer’, then scanned as ‘delayed’, then abet to ‘out for offer between 13: 45-14: 45’. I stayed in all day and nothing arrived.

“I went onto the monitoring and selected to have the parcel easy from their depot, and it suggested it would possibly per chance well per chance per chance be readily available for assortment on Saturday.

“On Monday I did a 24-mile-spherical-proceed back and forth to salvage the parcel. When I bought home I could per chance per chance even speak the box had been tampered with because the tape became reasonably loose, however on fable of I could per chance per chance even feel some weight I factual opened it.

“Interior there became low tag industrial lavatory roll, which stunk, and two bars of Dairy Milk Oreo in there.”

Definitely not an iPhone. Credit: Deadline News
Certainly no longer an iPhone. Credit: Lower-off date Recordsdata

Unfortunately, that chocolate – extra importantly the lack of his phone – left him with a sour type in his mouth.

He went on: “The monitoring updates on Friday when the parcel became with a driver weren’t what it’s likely you’ll per chance well per chance infrequently stumble on. Then the parcel went from Friday morning to Monday morning with out a monitoring point.

“I work for a logistics firm and vivid DHL, there’s no reason why the parcel also can simply restful no longer be tracked as received abet on the depot all the strategy in which thru that time unless it’s being manually taken out of its traditional job.

“I rang DHL nonetheless there is not any likelihood to talk to someone, factual an computerized monitoring replace. I submitted an enquiry on their contact net page on Monday, which has never been spoke back to.

“I DM’d them on Tuesday which hasn’t been spoke back to either. By the exercise of LinkedIn, I managed to accumulate the consideration of a customer service supervisor who suggested they’re checking CCTV.

“That they had also asked Apple to subject a substitute and for Apple to deliver thru DHL.

Daniel shared his anger on Twitter. Credit: Deadline News
Daniel shared his anger on Twitter. Credit: Lower-off date Recordsdata

“Alternatively, I rang Apple on Wednesday and they have no longer received any response from DHL, even supposing they raised an investigation with them on Monday. Apple won’t subject the artificial with out the outcomes of the investigation.

“I asked the supervisor from DHL on Wednesday if he can note up another time this day, however there appears to be like to be factual no urgency to solve this.

“It became intended to be for a Christmas most up-to-date so it’s in truth disappointing.”

A spokesperson for DHL acknowledged: “We’re investigating the case as a precedence and now we have gotten been concerned with the sender to guarantee a substitute gets to Mr Carroll.”


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